In the previous article, How long does it take to import my products? we discussed product import time and common connection issues when setting up your campaign. We also shortly talked about what you can check to make sure your shop is ready to connect to Cobiro like:
- Is your firewall blocking our user agent?
- Mozilla/5.0 (compatible; Cobirobot/2.1; +https://cobiro.com/about/)
- Is SSL set up correctly?
- Is your HTTPS enabled?
- And are you signing up with the https URL?
In this article, we will go deeper into your shop setting.
1. Protocol mismatch or faulty SSL implementation
We support both http and https websites. What we don’t support is when there are mismatches between these two and thus we fail to open your website correctly. In order to check your website, use this service:
2. Blocking our servers
Sometimes hosting providers offer you ways to secure your website by blocking traffic from cloud providers, like Amazon Web Services or Google Cloud. We use Amazon Web Services. Before attempting to generate keywords, check if your hosting provider has any firewall or is blocking traffic from AWS.
Unfortunately, there is no easy way to check if AWS is blocked by your provider
If you have tried to relink your shop and you still have issues with the importing step, you can contact our Support Team with the below information and we will try to help you.
- Apache version
- PHP version
- Shop version (WooCommerce)
- Cobiro module version