When linking your Google Ads account you may experience a number of issues. Here we outline some possible issues and how to resolve them.
If you do not have a Google Ads account
I do not have a Google Ads account
You can create a Google Ads account when you start a Search or Shopping campaign from "My Ads".
If you are creating a Google Shopping campaign, then you need to make sure that the standard currency on your shop and your Google Ads currency are the same.
I just created a Google Ads account but Cobiro can’t find it
It often takes a few minutes for Google Ads to make new accounts available to Cobiro. It is advised to wait up to 30 minutes and then try again. If the problem still persists you should contact our Support Team.
If you already have a Google Ads account
When I click “Link account” nothing happens
Please check if a new browser window or tab has opened in the background. If you have a pop-up blocker or ad blocker you may need to disable this.
No Google Ads account found
Make sure you are logged into your existing Google Ads account. If the setup of your Google Ads account is not fully completed, Cobiro is unable to find or link to your Google Ads account. To finish creating your Google Ads account a payment method (e.g. credit card) must be registered.
I am getting a connection error
Make sure your Google Ads account is fully set up, including billing.
If you are creating a Google Shopping campaign make sure the currencies match on your shop and in Google Ads. Read more about Currency Mismatch.
I have linked the wrong Google Ads account, what should I do?
You should contact our Support Team.
My Google Ads account is suspended!